Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number (with the # before the order number) and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- We charge $3 USD for returns
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my replacement?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.
- If you are approved, then your replacement will be processed within 10 working days.