Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • Damaged
  • In the original packaging
  • Incorrect item

 

Are there any charges for return? 

  • 20% restocking fee if the listed terms for your item(s) are not met
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • *These Apply only if the requirements aren't met in the returnable items section.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 to 14 business days.

Exchanges:

If yu do request an exchange please allow 2 to 3 business days for us t proccess your exchange. Once the exchange has been fully processed you will receive a new tracking number for your item(s).