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To start the return process for your order, please enter your email address or phone number and the order number below.
Yes. We believe we are the only hair extension supplier in the UK to offer you up to 30 days to return an item, and with completely FREE returns. This is via our partnership with Collect +
No, again we believe we are one of the few suppliers who don't charge you to have an exchange sent to you. We cover the cost of your return AND your exchange to be sent back to you. Nice aren't we!!
You can return your items within 30 days of receipt of your shipment.
The Collect + return service is a 2-3 day tracked service
Yes you can, but you still need to complete a returns request, and any other service you use needs to be paid for by you & should still be a tracked service
Yes it is. However, it is only insured up to a maximum value of £50. So in the rare event of a return being lost by Collect + a refund will only be given to a maximum value of £50. If your order value is considerably more than £50 we strongly advise using Royal Mail Special Delivery (this would be at your own cost) if you wish for the return to be insured to its full value. If you choose to use our free return service, you do so on the understanding that a maximum of £50 compensation will be payable to you in the event of a lost parcel