To start the return process for your order, please enter your email address or phone number and the order number below.
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
All items are your responsibility until they reach us. Warm reminder to pack your items nicely! So they won't get bumps and bruises on their way back to us
You can return your items within 30 days of receipt of your shipment.
Your items must be unused and in the same condition as you have received them
They must be in the original packaging
Free gifts or promotional items are not returnable!
There are no charges for return
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping
We recommend using registered post (post service with tracking)
Depending on your postal service & location, allow approximately 5 - 21 working days for your return to arrive at our location
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days
If any items are returned in a damaged condition or received by us after the 30 days return period, a refund will not be offered