To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved

  • All items are your responsibility until they reach us. Warm reminder to pack your items nicely! So they won't get bumps and bruises on their way back to us

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • Your items must be unused and in the same condition as you have received them

  • They must be in the original packaging

Free gifts or promotional items are not returnable!

 

 

Are there any charges for return?

  • There are no charges for return

  • Original shipping charges are non-refundable

  • You are responsible for the charges of the return shipping

  • We recommend using registered post (post service with tracking)

 

How soon will I get my refund?

  • Depending on your postal service & location, allow approximately 5 - 21 working days for your return to arrive at our location

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days

  • If any items are returned in a damaged condition or received by us after the 30 days return period, a refund will not be offered