To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

All items with the exception of sneakers are returnable. You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable.

 

What items are not returnable?

Sneakers are not currently returnable. This is a consignment marketplace, meaning that items sold on our site and in our store are owned by individual consignors, not After Burn. Consignors receive payment for their item(s) once an order is placed. Strictly no refunds.

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are not responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to the original method of payment, within 3 working days.