To start the return process for your order, please enter your email address and the receipt/order number below.

FREE COLLECT+ / YODEL RETURNS SERVICE FOR ALL RETURNS AND EXCHANGES (UK ONLY)

YOU MUST REQUEST A RETURNS LABEL WITHIN 20 DAYS OF RECEIVING YOUR ORDER.  YOU THEN HAVE A FURTHER 8 DAYS TO DROP THE PARCEL OFF AT A REGISTERED STORE. PLEASE NOTE, THE LABEL WLL BE EMAILED TO YOU SHORTLY AFTER SUBMITTING YOUR REQUEST.

 

HOW TO USE THE LABEL - Please do not use the label on more than one parcel. If you need to return another parcel you must request a new label for that parcel. 

BARCODE - If you do not have a printer, don't worry, a barcode is also sent to you in the email so you can show this to the shopkeeper and they will print off a label.  

EXCHANGES - If you are returning your item for exchange, please let us know which style, size and colour you require in the notes section.

PLEASE NOTE: We aim to process all returns and exchanges up to 10 working days from receipt of your shoes.  

You will be able to track your return from the tracking number on the email you are sent.  Please only try to contact us after 10 days from when the warehouse receives your parcel.   

If you are returning your order from outside of the UK, please return this to:

Air & Grace, Colvanbridge Ltd, Units 2-4 Riverside Business Park, Station Road, Earls Colne, Essex CO6 2ER, UK.  

We highly recommend using a tracked service, and please keep your receipt safe. 

Full terms and conditions are available at www.airandgracelondon.com