To start the returning process for your order, please enter your email address or phone number and the order number below.

FREE RETURNS SERVICE FOR ALL RETURNS AND EXCHANGES (UK ONLY)
YOU MUST NOTIFY US WITHIN 14 DAYS OF RECEIVING YOUR ORDER THAT YOU WISH TO RETURN YOUR SHOES.  YOU THEN HAVE A FURTHER 14 DAYS FROM YOUR NOTIFICATION TO RETURN THE SHOES.

 

HOW TO USE THE LABEL - Please do not use the label on more than one parcel. If you need to return another parcel you must request a new label for that parcel.

EXCHANGES - If you are returning your item for exchange, please let us know which style, size and colour you require in the notes section.

 

Please note: We aim to process all return and exchange requests by the end of the next working day. 

Please note to use the free returns service you will need access to a printer in order to print the pre-paid label. We regret that if you do not have access to a printer it is not possible to benefit from the free returns service. If you choose not to use our free returns service we regret that we cannot refund the cost of return postage.

 

Full terms and conditions are available at www.airandgracelondon.com