To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
ALPHX underwear in their original, unworn, and unwashed condition may be returned for a refund up to 30 days after the original purchase date. We'll even cover the shipping cost for returns made within the US. We do accept returns from customers outside the US, but unfortunately, we cannot cover the cost of those returns.
Free gifts or promotional items are not returnable!
Are there any charges for return?
For orders within the US we cover return shipping
For orders outside the US you are responsible for return shipping.
How soon will I get my refund?
You will receive your return label immediately.
Once your return is received and processed, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to original method of payment, within 10 working days.
We believe we make a damn good product, but we understand that every man’s body is different, and we may not be right for everyone. That’s why we remove any risk for you to try ALPHX. If it doesn’t work for you, no hard feelings. We’d love to know why so we can continue to improve, but we will happily issue you a refund.
Our Be Assured guarantee is good for your first underwear purchase from ALPHX.com. If you purchased more than one pair, please try one on before removing the others from their packaging. If you don’t like the first pair, the others are still eligible for our standard return policy.
Be Assured guarantee is limited to one use per household.