To start the returning process for your order, please enter your email address or phone number and the order number below.
Shop with confidence! NEW Free exchanges!
Updated March 5, 2019
Due to our low return rates, we now offer FREE EXCHANGES. No return shipping charges (U.S. only) & no restocking fees on exchanges*
*not valid on FINAL sale or CLEARANCE purchases.
How do I start a return?
All items will be thoroughly inspected upon return. Items must be returned with original tags attached. Please include all of the item's set accessories (i.e. headbands, sash, etc.) or we cannot issue the refund. We regret we cannot accept worn, washed, or damaged items (including stains or odor) for return or exchange. We cannot accept stand alone accessories purchased (for example: ANY headbands, headpieces, purses, sashes), other than unworn shoes/sandals, for return or exchange. All final sale items are final sales, no exchange or refunds.Custom made items are not returnable, exchangeable or refundable. You cannot cancel custom items once they have been made or started production. Please take care when opening your package, do not use scissors as it can cut the dress inside the package.
What items are non-refundable?
Are there any charges for return?
How soon will I get my refund?
Our return address is:
275 Hillside Avenue
Williston Park, NY 11596