To start the returning process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are not returnable?

You can return your items within 28 days of receipt of your shipment.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once packagng has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose.

  •  Underwear and shapewear (In the interest of hygiene please do not remove   briefs when trying on garments)
  •  Hosiery
  • Pre-ordered items are non returnable.

 

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Should your item be faulty your shipping will be refunded.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-10 working days.