Return portal is not accessible

The return portal is disabled and not accessible at this time.


To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return/exchange?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return or exchange
  • Please leave in the note what items you want to exchange.
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

 

Are there any charges for exchange?

  • There are no charges for exchange inside Germany.
  • Exchange from outside Germany, we recommend replace a new order. You could contact us for a free shipping code for your exchange order.
  • Please note that sale items are excluded from free exchange. For sale items, we recommend that you send us the items as a return and place a new order.

 

Are there any charges for return?

  • There are 6€ fee for return shipping for inside Germany
  • Or you can send us the package back with a courier service of your choice to:

            boochen Studio
            Gustav-Adolf-Str. 24
            30167 Hannover     
            Germany 

  • For outside Germany please send back the package with a courer service of your choice.