To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return/exchange?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return or exchange
  • Please leave in the note what items you want to exchange.
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

 

Are there any charges for exchange?

  • There are no charges for exchange inside Germany.
  • Exchange from outside Germany, we recommend replace a new order. You could contact us for a free shipping code for your exchange order.
  • Please note that sale items are excluded from free exchange. For sale items, we recommend that you send us the items as a return and place a new order.

 

Are there any charges for return?

  • There are 6€ fee for return shipping for inside Germany
  • Or you can send us the package back with a courier service of your choice to:

            boochen Studio
            Gustav-Adolf-Str. 24
            30167 Hannover     
            Germany 

  • For outside Germany please send back the package with a courer service of your choice.