To start the return process for your order, please enter your email address or phone number and the order number below.

Returns, Exchanges, Cancellations and Refunds 

Whilst we want you to love your new lingerie, swimwear or accessories, we get that buy before you try on-line shopping means you may occasionally need to return something, so our RETURNS ARE FREE!*

If you’re not happy with your purchase, simply return using our free service. Please ensure that items are returned within 60 days of purchase, unworn, unwashed, with the original delivery note, tags and packaging undamaged and intact.

How do I return my items?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

This will not affect your statutory rights.

*There are however several items which cannot be returned for hygiene reasons, unless they are faulty. These are;

  • Swimwear – unless unworn, tags are in place and packaging / hygiene strips remain intact
  • Underwear / lingerie – unless unworn, tags are in place and packaging / hygiene strips remain intact
  • Hosiery – unless unworn, tags are in place and packaging remains intact
  •  Bath & Body products -  once opened

*Eligible returns to Bouji are free of charge.

We will endeavor to process your return within 14 days. This may take longer during busy periods such as Christmas or sales. Delivery charges will not be refunded unless the goods are faulty. However, if you have requested replacements then you will not be charged again for shipping. 

Special Offer Terms and Conditions

If you wish to have a refund, you will need to return all your Special Offer items or pay for the outstanding item.If you wish to keep an item that was received free, we can deduct the cost of it from your refund. All eligable refunds will be processed at the price of purchase. 

Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. 

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products which have been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns form which can be found in the link below. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.