OUR POLICY

If you have a change of mind or would like to exchange your item/s, Casa Bonita Lifestyle is more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.

What items are returnable?

You can return your items within 10 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging

What items are NOT returnable?

• Free gifts or SALE ITEMS are not returnable
• For hygiene reasons; earrings, swimwear, compression garments and intimate wear cannot be returned.

How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping
• A return satchel is required to be provided by customers wishing to exchange their items.
• We highly recommend returning items through traceable mail (i.e. a tracking number).

 Faulty items

• You are responsible for the charges of the return shipping
• A return satchel is required to be provided by customers wishing to exchange their items.
• We highly recommend returning items through traceable mail (i.e. a tracking number).
• We can only process a refund once the faulty item has arrived to our store.