Returns Portal is not accessible

The Returns Portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

OUR POLICY

 

If you have a change of mind or would like to exchange your item/s, Casa Bonita Lifestyle is more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.

 

What items are returnable?

You can return your items within 10 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

 

What items are NOT returnable?

  • Free gifts or SALE ITEMS are not returnable
  • For hygiene reasons; earrings, swimwear, compression garments and intimate wear cannot be returned.

 

 

 

 

 

 

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • A return satchel is required to be provided by customers wishing to exchange their items.
  • We highly recommend returning items through traceable mail (i.e. a tracking number).

 

 Faulty items

  • You are responsible for the charges of the return shipping
  • A return satchel is required to be provided by customers wishing to exchange their items.
  • We highly recommend returning items through traceable mail (i.e. a tracking number).
  • We can only process a refund once the faulty item has arrived to our store.