How do I use the Online Returns Portal?

U.S. Domestic: To return your items using our Online Returns Portal, follow the steps below!

1. Enter your email and Order Number - Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order.

• If you don’t enter the correct email address or Order Number, you won’t be able to use the Returns Portal to return your Champ items. (Need help? Contact us through email: support@champagnedreams.co)

2. Start Your Return - Select the items you wish to return from the order, as well as the reason(s) for why you are returning.

3. Return Confirmation - Confirm the return items selected, as well as your Shipping Address.

4. Pay Options - Enter your email address for confirmation and your payment method details to pay for your return shipping label. 

5. Print Your Return Label - Once payment is confirmed, you can easily print your return label. Read and follow the instructions provided for shipping.

6. Get Your Package Ready - Please ensure your items are sent back in accordance with our Returns Policy when returning. Add your items with tags and original packaging to the package along with your packing slip and tape your package securely. You may use the original package your item(s) came in or purchase a new one from USPS.

Attach the printed return label to your package, and you're all set! Please note when reusing your original package to return, make sure to remove or cover the original shipping label and attach your new return label to the package.

7. Ship Your Return Package - To ship your package via USPS:

• Provide your package to your USPS delivery courier.
• Schedule a pickup with USPS by clicking here.
• Drop it off at your nearest Post Office. To look for a convenient Post Office, click here.

Please allow 5-7 business days after your package is received at our Distribution Center for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of an E-Gift Card code will be sent to the email on file for the order in question once your return is fully processed.