To start the return process for your order, please enter your email address or phone number and the order number below.
We hope you are completely satisfied with your purchase from Coco & Wolf. If, however, for any reason you would like to exchange or return your purchase please notify us within 7 days of receipt of your order.
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
They must be in original conditionn with tags still attached
They must be unwashed, unworn & unused
In the original packaging
Personalised, bespoke, sale or discounted items are final and are excluded from our returns policy, unless faulty.
Yes - you are responsible for the charges of the return shipping
UK customers can generate a retuns label for £3.99. Creating a returns label is free, we simply deduct £3.99 for your refund.
Original shipping charges are non-refundable
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3-5 working days.
Please note that Coco & Wolf do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.
For further information please contact email@example.com