To start the return process for your order, please enter your email address or phone number and the order number below.
Returns are only accepted within 7 days of delivery date, and must match all of the following criteria below to be accepted:
The following items cannot be returned:
If the purchased product is faulty upon arrival, please reach out to us within 7 days of the delivered date.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your request has been approved, the item must be returned to us within 14 days of approval. If your item is returned to us AFTER the 14 days of receiving the approval, your return/package will be rejected and sent back to the buyer.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If an item is missing from your order, you must contact us within 7 days of delivery. Please reach out to our customer service team via the chatbox on the website Monday-Friday from 9am - 5pm EST, or by emailing us at: firstname.lastname@example.org
If you have any queries regarding return or refund, reach out to us.