Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

As part of our COVID-19 response, we will temporarily not allow returns on any items.

Temporarily suspending product returns – in order to protect our employees and our customers from any additional risk, we will not be accepting returns of any merchandise until further notice. This policy is consistent across all platforms. Once a product has left our facility, we cannot accept it back and give a refund.

Contact our customer service department for further assistance

929-376-8584

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.