To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • If you don't absolutely love your new purchase, you may return your item(s) within 7 days in the original country and division of purchase. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt. 
  • Merchandise for return must be returned within 7 days of receipt.
  • DIOR BELLA does not provide pre-paid return labels; you will be responsible for covering the shipping costs to returnitems.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any Dior Bella  hang tags, manufacturers/designer tags attached.
  • Any merchandise marked "Final Sale" or "Clearance"  cannot be returned.
  • Hair accessories, hats, opened makeup, earrings, underwear and bodysuits cannot be returned.
  • All footwear returns must include the original shoe box in its original condition, without postal labels.
  • All swimwear returns must have hygiene liners still intact.

 

 

 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Free gifts or promotional items are not returnable! All returns over $150.00 will be charged a 11% restocking fee.

 

How soon will I get my refund?

  • Depending on the shipping method and carrier selected, your return package may take several days to reach us.
  • Please allow 5-7 business days to process your return once it is received by our Distribution Center.
  •  We will also notify you of the approval or rejection of your refund.

Helpful Hint: We suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

  • Go to local post office, or another courier, to ship the package. Return address for the package:
  • DIOR BELLA/Returns
    1670 SW Buttercup Ave
  • Port Saint Lucie Florida 34953

DIOR BELLA does reserve the right to deny any return or refund request, but that’s just some legal lingo we need to add here just in case. Please, if there’s anything wrong with your order, give us a chance to make things right!