To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of the date of purchase.
- Products must be unused in original condition
- Products must be returned in original packaging
Free gifts are not returnable!
Are there any charges for return?
- The customer is responsible for the shipping charges back to DYC Canada
- The customer is responsible for obtaining their own return label
- Original shipping charges are non-refundable
- There are no re-stocking fees
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.