To start the returning process for your order, please enter your email address or phone number and the order number below.

 

HOW DO I RETUN

Enter your order number and email address/phone number in the fields above and click 'Start'. Follow the instructions and select the items you want to return.

You will receive a confirmation email within 48 hours outlining shipping guidelines should your return request be approved.

 

WHAT ITEMS ARE RETURNABLE

Should you wish to return your purchase, your items must meet the following conditions:

Be returned within 14 days from the date of delivery

Be returned with original tags and packaging

Be in its original, unused, unaltered condition

Please note that Swarovski Embellished eyewear, or SALE items are not eligible for a return and are final sale.

 

EIGHTH WILL reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

 

ARE THERE ANY CHARGES FOR RETURNS

Customers are responsible for the associated shipping fess for returned items. We recommend that you use a safe and secure shipping method which offers tracking. We are not responsible nor are we accountable for lost parcels.

 

HOW SOON WILL GET MY REFUND

Once your refund has been approved your refund will be issued back via your original payment method. Please allow 5-10 business days for your refund to show on your bank statement. However, this may be longer depending on the financial institution.

Please note that original shipping fees are non-refundable.