To start the returning process for your order, please enter your email address or phone number and the order number below.
Enter your order number and email address/phone number in the fields above and click 'Start'. Follow the instructions and select the items you want to return.
You will receive a confirmation email within 48 hours outlining shipping guidelines should your return request be approved.
Should you wish to return your purchase, your items must meet the following conditions:
Be returned within 14 days from the date of delivery
Be returned with original tags and packaging
Be in its original, unused, unaltered condition
Please note that Swarovski Embellished eyewear, or SALE items are not eligible for a return and are final sale.
EIGHTH WILL reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
Customers are responsible for the associated shipping fess for returned items. We recommend that you use a safe and secure shipping method which offers tracking. We are not responsible nor are we accountable for lost parcels.