To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  •  Mail returns to: Empire Exotics Online Orders, 43 West 33rd Street, New York, NY, 10001. Please include the order number and the Request number (provided in return request email) on both the outside and inside of the package.



Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping