To start the return process for your order, please enter your email address or phone number and the order number below.
We do not give credit or refund on toys. We will replace for the same item if there is any mechanical failure. To be eligible you must return item within 10 days of purchase and buyer must pay for return shipping costs. The returned merchandise must be clean and returned with original packaging. Empire Erotica reserves the right to refuse any items received back in unsatisfactory condition. Please allow 5-7 business days for your return to be processed. All returns should be done through our return center online.
How do I return
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved.
-Mail returns to: Empire Erotica Online Orders, 43 West 33rd Street, New York, NY, 10001. Please include the order number and the Request number (provided in return request email) on both the outside and inside of the package.
What items are returnable
- You can return your items within 10 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- Free gifts or promotional items are not returnable!
Are there any charges for return
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Exchange.
- If you are approved, then your Exchange will be processed within 7 working days.