To start the returning process for your order, please enter your email address and the order number below.


How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

If your item is faulty

Please do not book using our automated system, instead email us at info@shopfactandfiction.com with your order number and details of the problem and we will get straight back to you. 

 

What items are returnable?

You can return your items within 30 days of receipt. Please note your free returns label is valid for 14 days. 

  • Goods must be unused and in original condition (soiled or used goods will not be accepted) and sent in the original packaging or an alternative box. Please note, we do not accept goods sent back to us wrapped in plastic bags as they can get damaged in transit.
  • In the original packaging 
  • With tags still attached

 

Are there any charges for return?

  • There are no charges for UK returns. For more information about overseas returns please check our T&C's page as we are unable to offer complimentary returns outside the UK. 

 

How soon will I get my refund?

  • Once your return is received and approved by our warehouse, we will book your goods back into stock and process your return. We will send you an email to notify you that we have refunded you. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied via the original method of payment. Please note the funds leave our account immediately but can take up to 5 days to clear in your account dependent on your banking provider.