Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your email address and order number in the fields above and click START A RETURN
  • Follow the instructions and select the items you want to return
  • Once your return is authorized, you can send your return shipment to

Fashion Queen 

ATTN RETURNS 

331 Kingston Ave 

Brooklyn, NY 11213

 

What items are eligible for a return?

An item is returnable if it is:

  • Within 7 days of receiving the shipment for online orders 
  • Within 2 days of receiving order for in store pick up 
  • In original condition and packaging
  • Unwashed and unworn 

 

 

What items are non-refundable?

  • Sale items
  • ONLY HEARTS tops

 

Are there any charges for a return?

  • There is no restock fee however the customer is responsible for shipping costs.
  • If you received free shipping, the initial shipping cost will be deducted if keeping less than a 50 dollar purchase.

Store pick-up returns

 In store pick up orders must be returned within 2 days of receiving an email informing you that your order is ready for pick-up.