To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your email address and order number in the fields above and click START A RETURN
  • Follow the instructions and select the items you want to return
  • Once your return is authorized, you can send your return shipment to

Fashion Queen 

ATTN RETURNS 

331 Kingston Ave 

Brooklyn, NY 11213

 

What items are eligible for a return?

An item is returnable if it is:

  • Within 7 days of receiving the shipment for online orders 
  • Within 2 days of receiving order for in store pick up 
  • In original condition and packaging
  • Unwashed and unworn 

 

 

What items are non-refundable?

  • Sale items
  • ONLY HEARTS tops

 

Are there any charges for a return?

  • There is no restock fee however the customer is responsible for shipping costs.
  • If you received free shipping, the initial shipping cost will be deducted if keeping less than a 50 dollar purchase.

Store pick-up returns

 In store pick up orders must be returned within 2 days of receiving an email informing you that your order is ready for pick-up.