To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging

Are there any charges for return?

  • There are no charges for returning but shipment back is at your own cost 
  • Original shipping charges are non-refundable
  • Return shipping can be arranged via DPD directly for a charge of €5. Please visit there website for more information. 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a refund will automatically be applied to the original method of payment, within 3 working days.