To start your return, enter your email address or phone number (whichever you used to get your order notifications) and the order number below.

HOW TO START A RETURN

Enter your order number and email address or phone number (whichever you chose to receive order updates) If you can't remember, try both, one of them should work.

 

WHAT ITEMS ARE RETURNABLE

You can return your item(s) within 14 days of receipt of your shipment. International returns have 30 days from delivery. 

(U.S. Only) ALL RETURNS ARE NOW AUTOMATICALLY REFUNDED TO STORE CREDIT IN THE FORM OF AN E-GIFT CARD + FREE RETURNS.

(International only) NOT ELIGIBLE FOR FREE RETURNS AT THIS TIME, ALL OTHER DETAILS REMAIN THE SAME.

  • Items must be in original condition, not altered, worn, or washed. All tags must still be attached.

  • Full priced merchandise ordered without any type of discount is still eligible for a regular refund, but you must type refund in the notes section under store credit, and still submit the request as store credit (it's the only option to check). Once you submit the return request, we will review it, and determine if item(s) are eligible for a regular refund. If not, we will continue to process the return as store credit. At this time, we cannot include free returns with merchandise processed as a regular refund.

  • Products marked FINAL SALE are not eligible to be returned as they are clearance items. Please ask all questions before ordering. (No exceptions)
  • Returns containing multiple items, including both sale items and full priced items together will be eligible to be processed according to the above specifications. Free return shipping will not be available on these returns, unless entire refund is via store credit.

 

RETURN FEES

(U.S.) FREE RETURNS come automatically with all returned orders processed as store credit.

-Orders requesting regular refunds (and approved) will be charged an $8.75 pre-paid label fee, this will be deducted from their refund amount (if used). All shipping fees are non-refundable.

-You may also choose your own shipping carrier to return your items. It must include a valid tracking number.

(International) customers must choose their own return shipping. No pre-paid labels will be issued. 

  • RETURN ADDRESS:                                                                                                                                                                                  

           Franklin Sunset

           ATTN: Returns 

           1833 N. Edgemont St. #2

           Los Angeles CA 90027

 

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have approved your returned item. 
  • Refunds/ or store credit will be processed within 3-5 working days.
  • store credit will be sent in the form of an e-gift card, and regular refunds will be credited back to the original form of payment.