To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address / or phone number in the fields above 
  • Follow the instructions and select the items you want to return 
  • If you would like to exchange an item, let us know what size/ color you would like (we only process exchanges for another color/size of the same item) If you want to exchange one item for a different item, you must return the unwanted item for refund, and place a new order for the new item.

 

What items are returnable?

You can return your item(s) within 30 days of receipt of your shipment. International orders must be in the mail within the 30 day return period to be eligible for refund. Items received back later than this will receive store credit only.

  • Items must be in original condition, not altered, worn, or washed.
  • All tags must still be attached
  • All products in sales section of website are final sale, and may be exchanged for a different size only (upon availability)
  • All orders discounted 25% or more via code, or sale, are final sale.

Are there any charges for returns?

Yes, you are responsible for the return shipping fee for both returns and exchanges. 

  • For returns on U.S. orders, a pre-paid shipping label will be emailed to you (a $7.95 fee will be deducted from return amount, if used.) You may also choose your own shipping method at your own cost. We Highly recommend choosing an option with tracking! We are not responible for any lost packages! All shipping and return fees are non-refundable.
  • For exchanges, please send returned item via your own shipping method, we are unable to send a pre-paid label for any exchanges.
  • International customers must pay and choose for their own return shipping. No pre-paid labels will be issued                                                                                                                                                                                                                   Return address: 

           Franklin Sunset

           ATTN: Returns 

           1833 N. Edgemont St. #2

           Los Angeles CA 90027

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Refunds will be processed, and a credit will be applied to original method of payment within 3-5 working days. Exchanges will be processed in 3-5 working days as well.