To start your return, enter your email address or phone number (whichever you used to get your order notifications) and the order number below.

HOW TO START A RETURN

Enter your order number and email address or phone number (whichever you chose to receive order updates) If you can't remember, try both, one of them should work.

 

WHAT ITEMS ARE RETURNABLE

You can return your item(s) within 14 days of receipt of your shipment. International returns have 30 days from delivery. 

  • Items must be in original condition, not altered, worn, or washed.

  • All tags must still be attached

  • All products in sales section of website are final sale, as well as all products that state final sale in product description. (no exceptions)

  • Below is our policy for returning items purchased during flash sales or with discount codes

              -Up to 15% off, eligible for full refund

              -Over 15% off, eligible for store credit refund (via gift card)

Please note, if you made a purchase that is only eligible for store credit, and you check regular refund in the returns portal, we will correct it, and you will only receive the store credit.

 

RETURN FEES

(U.S.) FREE RETURNS are available for full priced merchandise not purchased with promo codes, when store credit option is checked as refund method. First time customers using their 15% off welcome code are also eligible for free returns. All other returns are either sent with our prepaid label, and if used an $8.75 fee will be deducted from return amount, or returned independently via your own choice of mail carrier. Package must have tracking included to be eligible for refund.

(International) customers must choose their own return shipping. No pre-paid labels will be issued. 

  • RETURN ADDRESS:                                                                                                                                                                                  

           Franklin Sunset

           ATTN: Returns 

           1833 N. Edgemont St. #2

           Los Angeles CA 90027

 

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have approved your returned item. 
  • Refunds/ or store credit will be processed within 3-5 working days.