To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
- Please Note that Returns will not be accepted at our Peterborough / Leeds Office addresses.
What items are returnable?
You can return your items by notifying us within 14 days of despatch of your order.
- In original condition
- Unwashed and Unworn
- In the original packaging
What items are non-refundable?
- Earrings and Body Jewellery
- Personalised Items
- Food & Drink
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.