To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return my order?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

We accept returns for online orders only. 

You can return your items within 14 days of receipt of your order. We will accept returns on clothing, shoes, accessories. We reserve the right to reject refunds that where items meet the following 'Quality Check Process' this includes;

  • Product is marked i.e. makeup, debris, dirt marks on the hem & stains, pet hair
  • The item has been worn and resembles an odour of perfume, deodorant or body odour
  • Tags are not intact – please ensure all tags are kept on the garment while trying on
  • The item has been returned to us outside of the 14 working days
  • Please view our Returns & Exchanges Policy page for more details
  • We can not offer refunds on the following items due to hygiene reasons; 
    • Beauty Products
    • Pierced Earrings
    • Lingerie Brief Shape-wear
    • Stick-on Bras
    • Personalised Products or Made to your Specific Requirements Including Alterations
    Free gifts or promotional items and dresses that have been altered are not returnable!

Are there any charges for return?

  • No. There is no charge on returns.
  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.