To start the return process for your order, please enter your email address or phone number and the order number below.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We have a no questions asked policy for any returns or exchanges made in their original condition within seven (7) days since you have received the order. In case of any returns that are approved, the purchase amount will be refunded to the customer within 10 business days upon receipt of the return package in its original condition, along with the tag intact. Only the amount of your product will be returned. Transaction and shipping fees are not refundable. The amount will be refunded to your bank account.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

Once we have approved your return request, you will be required to ship your product back to us at:

A R ENTERPRISES (GOGIRGIT.COM)
A1 Wing 903 ARC Gaurav
Pisoli Road, Pune - 411048
Ph: 09930993117


Upon receiving the product back in its original condition along with its tag intact, and Quality Check, we shall then initiate your refund or exchange as per your request. We would require a further 5-10 Business Days to process your exchange. We typically wire it back into your bank account. 

How do I send the product back?

You can send it back to us via a cost-effective courier company or India post.

Can Gogirgit.com arrange for the product to be picked up from my address?

No, we do not offer this service at the moment.

Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us.

We will reimburse you Rs. 50 as pick-up charges only in the following condition.

  • Product received by you in damaged condition

 

You are responsible for the charges of the return shipping

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

You are expected to refer size chart properly before placing your orders. We will not accept return requests for size exchange.

NOTE 1: All the products brought with a coupon or gift voucher purchases are non-returnable, non-refundable & non-exchangeable. 

NOTE 2: Stickers, Posters, and Phone Cases are non-returnable, non-refundable & non-exchangeable. 

How will I receive my refund?

  • If the payment was made by Credit Card or Net-Banking, we can either issue Gogirgit Credits or reverse credit to the Credit Card or credit your Net-Banking account. Gogirgit Credits can be utilized on a future purchase on the website.
  • If the payment made was by Cash on Delivery, we can only issue Gogirgit Credits which can be utilized on a future purchase on the website.

I have received a wrong/ defective product. How do I proceed?

Please send us images of the product on our official mail id i.e., hello@gogirgit.com and our Customer Care Executive will get back to you .You have to send the product back to our address using the same process mentioned above. 

If you have any further questions about the return/ exchange policy then please contact us at hello@gogirgit.com