To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

You can return your items within 28 days of receipt of your shipment. You must request a return within 14 days, followed by a further 14 days to return the items.

  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

All items except underwear are returnable.

  • They must be in original condition
  • Clothing must be unwashed and unworn
  • All lables and tags must still be attached

 

 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Shipping charges are refundable after inspection where items are faulty

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you a notification email. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed right away, and a credit will automatically be applied to the original method of payment, within 10 working days.
  • If your return is rejected, you will be notified and invoiced the shipping charge  to return the item(s) back to you.

Please contact us for further information.

Email: info@jepsons.co.uk  - Tel: 01270 624734