To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn, with original tags
  • In the original packaging

Free gifts or promotional items are not returnable!

Closeouts, All Charlie's Project, Print On Demand, and Holiday items are not returnable

Are there any charges for return?

  • There is a 15% restocking fee for general returns
  • There is no fee for defective or manufacturer sizing returns
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • If items are sent COD the cost of the package will be deducted from your refund amount.
  • If you request a return label the cost of the label will be deducted from our refund amount

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • If store credit is issues you will be notified with a code regarding how much your credit is for and how to use it.