To start the return process for your order, please enter your email address and the order number below.

Returns Policy

We want to make sure you love your KKJ jewellery, if for any reason you are not happy with your purchase please fill out the above form within 14 days of your purchase date, to receive a credit note.

To be considered for a return all items much be must be unworn, unused and returned in their original packaging.

Please note: Earrings cannot be exchanged due to health regulations. There are no exchanges on sale items, including the exchange of ring sizes.

Customers will be responsible for any related postage costs.

 

Faulty Items

If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within six months (1 replacement will be offered per item).

An email must be sent to orders@krystleknightjewellery.com with your order information, address, along with a photo and description of the fault and whether you are seeking a refund or exchange. The information will be assessed and a return approved.