To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and the same email address or phone number that you used when placing the original order in the fields above and click Start. 
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • All items must be unwashed and unworn

 

Are shipping charges refundable?

  • Original shipping charges are non-refundable
  • Customer is responsible for the charges of the return shipping for non defective items. 
  • in the event your order was defective please contact us at returns@lacethegame.com for a pre-paid shipping label. 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  •  Refunds will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.