To start the exchange/ return process for your order, please enter your email address and order number below.
How do I return/exchange?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return/exchange
You will receive a confirmation email with next steps along with a shipping label
What is your return/exchange policy?
For exchanges, items can be exchanged for another item for up to 45 days from the purchase date
For returns, items can be returned for a full refund to original payment method for up to 30 days from the purchase date. The original shipping cost (if any) would not be refunded
All purchases made outside of the United States are final. If you must return or exchange the product, please email us at firstname.lastname@example.org. Please keep in mind we are not able to cover any costs with international returns and exchanges
We are only able to accept returns or exchanges on items purchased directly from here. If you made your purchase from another retailer, please contact them directly
What items are eligible for return/exchange?
All items besides final sale and sample items are eligible for return/exchange
Shoe(s) must be new, unworn and in original packaging. Please refrain from shipping the shoes directly with the shoe box
Are there any charges for return/exchange?
We understand finding the shoe in the right size can be challenging, so we offer our customers a free exchange (per order)
For returns, unless the product is defective or incorrect, the buyer is responsible for return shipping. You will be provided a shipping label, but note that $6 (per item) will be deducted from the refund amount. You may also ship the shoes back using your own preferred shipping service
How soon will I get my refund/exchange?
For exchanges, we ship them out within 1-2 business days of receiving your request unless the item is out of stock
For returns, once your return is received and approved, you will receive an email notification on the refund. A credit will be applied to your original payment within 10 business days