How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 30 calendar days of your order

• They must be in gently used or new condition

Certain promotional items are not returnable! Email consierge@lexandjong.com if you have any questions.

Are there any charges for return?

• There are no charges for return
• You are responsible for the charges of the return shipping

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.