To start the return process for your order, simply enter your email address and order number below. Click start and then follow the on-screen instructions.
Returns T's & C's
- You must return your order within 14 days of delivery.
- Returned items must be in their perfect original sale condition, unworn, in the clear dust bag. (please fold items carefully upon returning to prevent any defects)
- For hygiene purposes, no refunds will be given for items that have aftershave, makeup, body odours, cigarette smoke or pet hairs on.
- Footwear must be tested and tried on indoors. We will not refund any footwear that has been worn outdoors.
- We reserve the right to return your order back to you if it does not adhere to the above.
- The customer is responsible for return shipping charges (we advise using a delivery service that insures you for the value of the item and obtain proof of postage).
Return Request Submitted, What Next?
- If your return request is 'Accepted', you will receive return shipping instructions via email (check spam/junk folder).
- If your return request is 'Rejected', your request has failed to meet our returns T's & C's and unfortunately we cannot offer a return for the item.
I have Returned my Order for a Refund, What Next?
- Our returns department will inspect the item(s) and if it meets with our returns T's & C's, we will proceed with your refund (allow 5-10 working days to process back to the original payment method).
Can I Exchange my Order?
- Unfortunately, we are unable to offer exchanges due to the huge rise in shippping costs. Alternatively, you can return your order above and re-order via our wesbite.
'This does not affect your statutory rights'