To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


Damaged Items


 Please note that you must notify us of damaged items within THREE working days of receiving your order. 


What items are returnable?

You can return your items STRICTLY within 14 days of receipt of your shipment. Your return need to be received by Maiofficial within 14 days. We advise you initiate a return within 5 days as return requests can only be approved Monday to Friday 9am - 4pm and may take upto 24 hours to process. Maiofficial are not responsible for delays caused by Royal Mail or other couriers when returning items. All items must be:

  • In original, resaleable condition
  • Unwashed, unworn and unperfumed 
  • In the original packaging

Sale items, free gifts and promotional items are not returnable!

We do not accept returns from outside of the UK

Are there any charges for return?

  • There is a standard £2.00 restocking fee deducted from returned items
  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. Please allow upto 10 working days for your refund to show in your accounts