To start the return process for your order, please enter your email address or phone number and the order number below.
Please note that you must notify us of damaged items within THREE working days of receiving your order.
You can return your items STRICTLY within 14 days of receipt of your shipment. Your return need to be received by Maiofficial within 14 days. We advise you initiate a return within 5 days as return requests can only be approved Monday to Friday 9am - 4pm and may take upto 24 hours to process. Maiofficial are not responsible for delays caused by Royal Mail or other couriers when returning items. All items must be:
Sale items, free gifts and promotional items are not returnable!
We do not accept returns from outside of the UK