To start the return process for your order, please enter your email address or phone number and the order number below.

 

Refund Policy 

You can return your item(s) for a refund within 14-days from the date your order was delivered. SELECT REFUND

  

 

Close the Loop Program (More than 12 months) 

If you want to part with your Merchants piece outside of our warranty program broken or intact we are offering to buy these pieces off you for $40.00 Store Credit. We want to reduce our consumption and environmental impact and would prefer to reuse existing metals from our original pieces. Let us reward you for being environmentally conscious. SELECT CREDIT

 

Exchange Policy

You can return your item(s) for an exchange or store credit within 30-days from the date your order was delivered. SELECT EXCHANGE OR CREDIT

 

Warranty & Repair Program (Less than 12 months)

You can return your item(s) for a free repair within 12 months from the date your order was delivered, we cannot repair it we may offer a replacement if it qualifies for our warranty program. (See T&C's) SELECT EXCHANGE