To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Once approved you will receive return instructions - make sure to be ready to:
    • Receive a free shipping label
    • Package your item in a box/package, or pay for separate packaging at the Purolator location
    • Print off the label and attach it to the package (bring your shipping label if you are buying a box yourself)
    • Bring your package to a Purolator drop-off location (check for the closest location near you https://www.purolator.com/en/shipping/find-shipping-centre)

 

What items are returnable?

You can return your items within 30 days of your purchase.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging
  • Original tags must still be on the items.

Free gifts or promotional items are not returnable!

 

 

How soon will I get my refund?

  • If you are approved, then you will receive a refund. Original shipping charges are non-refundable.