How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

Inogen Bags & Backpacks are returnable within 15-30 days of your order being delivered. Please contact us if you have circumstances that do not allow you to return the bag within this period. Final Sale Items are non-returnable, we can exchange for a different item of the same price or, an item higher in price for the difference. 

Returns must: 

• They must be in original condition

Free gifts or promotional items are not returnable!

Are there any charges for return?

• There are no charges for return except if you receive free shipping promotion on our website, we will deduct this cost from your refund.
• This means, if your order says, free shipping, we still have to incur the costs of shipping to you. FED EX is $9.30-$13.30, USPS is $8.00-15.00
• Original shipping charges are non-refundable-Original shipping charges will be deducted from your original payment method. We do not charge a re-stocking fee
• You are responsible for the charges of the return shipping

Our return address is: 

20315 E. 9 Mile Rd. 

Saint clair shores, MI 48080

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you we have received your return. 
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 days.