To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

Inogen Bags & Backpacks are returnable within 30 days of your order being delivered. Please contact us if you have circumstances that do not allow you to return the bag within this period. Final Sale Items are non-returnable

 

Exchanges: Email us at info@o2totes.com for an exchange, or call us at 833-628-6837

 

Returns must: 

  • They must be in original condition

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return except if you receive free shipping promotion on our website, we will deduct this cost from your refund.
  • This means, if your order says, free shipping, we still have to incur the costs of shipping to you. FED EX is $9.30-$13.30, USPS is $8.00-15.00
  • Original shipping charges are non-refundable-Original shipping charges will be deducted from your original payment method. We do not charge a re-stocking fee
  • You are responsible for the charges of the return shipping

Our return address is: 

20315 E. 9 Mile Rd. 

Saint clair shores, MI 48080

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you we have received your return. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment

Warranty: We offer a 6 month warranty on our backpacks