To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 15 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed 
  • Should include identification tags
  • The original packaging is not an essential requirement to effectively exercise the right to cancel

Free gifts or promotional items are not returnable! For further information please read our complete Return Policy at https://www.onyou.it/pages/shipping-and-delivery#cancellation

Are there any charges for return?

  • There are no charges for return
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed at the latest within fourteen days from the day of receiving the cancellation notice, and a credit will automatically be applied with the original method of payment.