To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

 

Non-returnable items:

Clearance items - clearance items are final sale and cannot be returned

Sale items - sale items are final sale and cannot be returned

Items purchased from any online vendor other than pet fetchers shop

Items purchased through resale shope or other non-retail vendors

Free gifts or promotional items are not returnable

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • Some products may have a restocking fee.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Once your refund has been approved, you will receive an email notifying you that your refund has been approved and is being processed.  Eligible refunds will be credited to the original payment method used at checkout and should be processed within 5-10 business days.