To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return my item(s)?

  • Enter your order number and email address in the fields above and click start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

  • All items, with the exception of hair care products (tabs, shampoo, conditioner, etc), are eligible for a return within 14 days of receiving your shipment
  • All items must be in orginal condition
  • Hair extensions must be unopened with original hygiene seal in-tact
  • Due to hygienic reasons, items that are opened can not be returned

 

Are there any charges for my return?

  • There are no charges for returns
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.