To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with return instructions once the return request is approved
What items are returnable?
- You can return your items within 30 days of receipt of your order.
- Your items must be in original condition, unused and in original packaging
- Free gifts must be returned if full orders are returned. Free gifts are not eligible for a refund or exchange.
Are there any charges for return?
- With the exception of faulty items or goods damaged in transit, Rockahula Kids are not responsible for return postage or the costs associated with this.
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.