To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14-days of receipt of your shipment.
- Items must be in original condition
- Unwashed and unworn
- Same original packaging with tags
Free gifts, promotional, accessories, and hygeine items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my store credit or exchange?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your return.
- If return is approved, then your store credit or exchange will be processed, and a credit (minus the shipping cost of returning exchange) will automatically be applied original method of payment, within 10 working days.
- If return is rejected, then items will be returned back to you.
Please see more details of the SHIPPING & RETURN POLICY here: https://skyekiyomi.com/pages/return-policy