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To start the return process for your order, please enter your email address or phone number and the order number below.
Returns Policy
If you're not happy with your product or you’ve changed your mind, you’ll need to let us know within 30 days of delivery to receive a refund. You can return free of charge to a UK address.
Once your return is received and approved you will receive a refund to the same payment method used for purchase within 10 business days.
If you have any issues after the 30 day returns period, please contact us and we will do our best to help.
How to return:
1) Enter your order number and the email address (or telephone number) used to place your order.
2) Follow the instructions and select the items you want to return.
3) You will receive a confirmation email and a free UK return postage label once your return request is approved.
4) Print the return label and pack your items with the postage label clearly and securely fixed on the parcel. Return at any Collect+ Parcel drop off point. Find your local drop off point here.