To start the return process for your order, please enter your email address or phone number and the order number below.

HOW DO I RETURN?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

WHAT ITEMS ARE RETURNABLE?

  • You can return your items within 30 days of receipt of your shipment.
  • They must be in original condition
  • For clothing, unwashed and unworn, tags attached 
  • In the original packaging
  • Gift Cards are non-refundable 

SALE RETURNS

  • Items under 50% will be refunded to original form of payment
  • Items 50% and over will receive store credit
  • Items over 70% are FINAL SALE 

ARE THERE ANY CHARGES FOR MY RETURN 

  • There are no charges for return  *please follow the international return instructions to avoid any charges 
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping 

RETURNS SENT BACK OUTSIDE OF SWITZERLAND* 

  • When sending back with the customs form, package must be sent back at $0 value and noted as RETURNED MERCHANDISE
  • We will deduct the amount if we are charged to except the package 

HOW SOON WILL I GET MY REFUND

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if there is a rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7-10 working days.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.