To start the return process for your order, please enter your email address or phone number and the order number below.

HOW TO RETURN

Switzerland & EU Returns Guidelines:

1. Request a return authorization. Start your return request by filling out the return request here.

2. You will receive a confirmation email with your return form (if you didn't receive it yet, please check your SPAM mailbox).

3. Pack your item(s) securely and send back items as a RETURN MERCHANDISE on custom forms at a value of 0 to the following address: SPORT.LES Gustav-Gull Platz 4, 8004 Zürich Switzerland. Please include your packing slip or order details and ship the return to us.

4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.

5. After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.

International Returns Guidelines:

1. Request a return authorization. Start your return request by filling out the return request here.

2. You will receive a confirmation email with your return form (if you didn't receive it yet, please check your SPAM mailbox).

3. Pack your item(s) securely and send back items as a RETURN MERCHANDISE on custom forms at a value of 0 to the following address: SPORT.LES Gustav-Gull Platz 4, 8004 Zürich Switzerland. Please include your packing slip or order details and ship the return to us.

4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.

5. After the refund email is sent, the amount will take 7-10 business to reflect in your account via credit card purchases or Apple Pay. Paypal will refund at the time the email is sent. Bank transfers will be submitted when then return is made and the funds should be reflected in the account within 1-2 business days.

  

CHARGES

For returns within Switzerland and also international returns customers are responsible for return shipping costs.

If your order has been sent to a destination outside of Switzerland, customs, duties, and sales taxes are not refundable through SPORTLES.com. However, you may be able to recover these by contacting your local customs bureau directly.

 

REFUNDS

After being accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns are processed on Monday weekly and an email will be sent informing you that the return was submitted.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sportles.com.

 

RETURNABLE & REFUNDABLE ITEMS

All items are returnable, with the exception of the following:

Items marked as FINAL SALE, Wellness & Beauty products, Gloves and arm warmers, Socks and leg warmers, Hair accessories, Fitness equipment, Water Bottles, Lingerie, Swimwear (should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact)

All items are refundable, with the exception of the following:

Gift Cards, Shipping, FINAL SALE

We reserve the right to return any item that does not comply with our return policy.

 

SALE ITEMS

ALL DISCOUNTS OVER 70% ARE FINAL SALE and the items are non-returnable & non-refundable. It will be labeled as such on the product page, in your shopping bag, and during checkout. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance via email at info@sportles.com 

ALL DISCOUNTS OVER 50% SALE at the time of purchase, store credit will be given at the purchase price. If the item is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit. If there was a gift card given DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.

ALL DISCOUNTS UNDER 50% SALE the amount is returned to the original form of payment.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

ALL DISCOUNTS OVER 50% SALE at the time of purchase, store credit will be given at the purchase price. If the item is with a GIFT RECEIPT, we will give store credit to the person that receives the gift at the price purchased not current selling price. Any promotions that were used will be applied to the store credit. If there was a gift card given DURING A PROMOTIONAL SALE (ex. spend 500, get a 50CHF gift card), if over half the merchandise is returned, the gift card will be canceled.

Gift Cards are non-refundable.

 

PLEASE NOTE

If the return is subject to any additional cost for the return, we will deduct it from the return and send over the proof of payment that was made on behalf of SPORT.LES.

Tracking is suggested when returning a package. SPORT.LES will not be responsible for lost returned packages without tracking.

The client is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and any return duties will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.