To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

 

How soon will I get my refund?

  • Time taken for Return Order Pickup: 2-5 business days (arranged by Stilento).
  • Please Note: A maximum of 3 attempts would be made for reverse pick-up against an order
  • Time taken for product inspection once it reaches Stilento warehouse: 2 days
  • Time taken to initiate refund after successful product inspection: 7 days
  • * In a rare case, if the pin code of a location is not serviceable by the courier partner, then the customer needs to send the shipment back to us at the following shipping address at their own expense: D 221-Lajpat Nagar-1 Basement New Delhi-110024.
  • The refund in case of COD orders will be made to you through Gift card as a credit. The Gift card code will be mailed to you on your registered email address