To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
They must be in original condition
For clothing, unwashed and unworn
In the original packaging
Free gifts or promotional items are not returnable!
How soon will I get my refund?
Time taken for Return Order Pickup: 2-5 business days (arranged by Stilento).
Please Note: A maximum of 3 attempts would be made for reverse pick-up against an order
Time taken for product inspection once it reaches Stilento warehouse: 2 days
Time taken to initiate refund after successful product inspection: 7 days
* In a rare case, if the pin code of a location is not serviceable by the courier partner, then the customer needs to send the shipment back to us at the following shipping address at their own expense: D 221-Lajpat Nagar-1 Basement New Delhi-110024.
The refund in case of COD orders will be made to you through Gift card as a credit. The Gift card code will be mailed to you on your registered email address