FREE RETURNS FOR UK MAINLAND

If you need to return an item that you have purchased from us online, you can do this through our online returns service by notifying us within 30 days of delivery for a full refund. Simply follow the instructions online and as soon as you receive notification that your return is authorised (allow up to 2 working days for us to approve your return), you can return it to us in its original condition and packaging. Authorised returns are issued with free postage to return to us and we allow up to 14 days for your return to reach us, after you receive your returns authorisation.

If you are looking to exchange an item, please return the unwanted items for a refund within 30 days of receipt and make a separate order online for the items you require.

Please be aware, that should you return any item(s) and as a result your original order falls below any minimum order value to quality for a discount or free delivery, Sussex Uniforms reserves the right to retropectively charge for the full or part value of the discount or free delivery applied, which will be deducted from your refund.

Note that online orders can only be returned using our online returns service and not to any of our stores. This service does not include the Royal Mail home pick up. 

Please note if Sussex Uniforms receives an unauthorised return or your return is rejected due to the fact it doesn't meet our returns criteria, one of our team will contact you to make you aware that this is the case. If we haven't received a response within 30 days of us contacting you regarding collection / return of the unauthorised item(s), then the item(s) will be disposed of.

NON-MAINLAND UK

We are unable to offer overseas customers our free returns service as this is run through Royal Mail. If you would like to return items from an overseas location, please email sales@sussexuniforms.co.uk to get a returns authorisation code. When you receive this, please package the items securely and make sure your order number and the returns authorisation code are included on your package when you return it to us. This is so that we can process your return. 

HOW DO I RETURN AN ITEM?

• You can return your items within 30 days of receipt of your shipment
• Enter your order number and email address in the fields above and click 'Start'
• Follow the instructions and select the item(s) you want to return
• Once submitted you will get a confirmation email that your return request has been received. Please allow up to 2 days for us to process your return request.
• If your return request is approved you will then receive a further email with a link to the Royal Mail tracked returns service.
• You then have 14 days from return approval to return the items to us.

• Please ensure that a ‘Proof of Postage’ is received from the post office counter. Sussex Uniforms cannot be held responsible for items that fail to reach us without a proof of posting receipt

WHAT ITEMS ARE RETURNABLE?

• They must be in original condition, unwashed and unworn and in the original packaging with the original tags attached. Please also wrap the item(s) that you wish to return securely.

NON REFUNDABLE ITEMS

• Goods made or supplied correctly to a custom order including special sizes, personalised items with names or initials or name tapes.

• Sock and tights removed from packaging

• Under garments and mouth guards

• Swimwear without the protective gusset lining

• Goods on clearance/discontinued

ARE THERE ANY CHARGES FOR RETURNS?

• There are no charges for returns
• Original shipping charges however are non-refundable 

HOW SOON WILL I GET MY REFUND?

• Once your return has been received we will send you an email to notify you. Please be aware although your return may have been authorised, it will undergo an inspection before the refund can be accepted/denied and processed.
• Once we have approved and processed your return we will refund your money.  This may take up to 10 working days from receipt of the returned item(s)