To start the return process for your order, please enter your email address or phone number and the order number below.

We offer a “No Quibbles” returns policy, if for any reason you are unhappy with an item that you have purchased from us you can return it to us in its original condition and packaging within 14 days of delivery for a full refund or replacement.

If you require a replacement school uniform item, we would advise you to make a separate order on-line as this will ensure the fastest delivery time.  

Please be aware, that should you return any item(s) and as a result your original order falls below the free delivery value of £50, Sussex Uniforms reserves the right to retrospectively charge £4.95, which will be deducted from your refund.

NEED A HAND

If for any reason you have any issues with your returns then please do not hesitate to contact us either by emailing sales@sussexuniforms.co.uk or calling our office on 01444 227066. 

ALTERNATIVELY

Visit one of our outlets (not applicable to internet based only schools) at:

Sussex Uniforms Haywards Heath
Units 1&2 Bridge Road Business Park
Haywards Heath
West Sussex
RH16 1TX
 
or 

Sussex Uniforms Hove
40 Blatchington Road
Hove
East Sussex
BN3 3YH
 
or
 
Sussex Uniforms Horsham
8 Bishopric
Horsham
RH12 1QR
 
PERSONALISED ITEMS
 
Personalised items, such as leaver’s hoodies and T-shirts, which have been custom designed cannot be returned for any reason unless they are faulty in any material respect.  This does not affect your statutory rights. Orders for personalised items cannot be cancelled once they have entered the production stage. By cancelling an order before production you may still incur charges for work that has already been carried out for your order eg artwork and print screens.

HOW DO I RETURN AN ITEM?

  • You can return your items within 14 days of receipt of your shipment
  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the item(s) you want to return
  • Once submitted you will get a confirmation email that your return request has been received.
  • If your return request is approved you will then recieve a further email with your downloadable return shipping label & instructions
  • You then have a further 14 days from date of this email to return the item to us
  • Please ensure that a ‘Proof of Postage’ is received from the post office counter. Sussex Uniforms cannot be held responsible for items that fail to reach us without a proof of posting receipt

WHAT ITEMS ARE RETURNABLE?

  • They must be in original condition, unwashed and unworn and in the original packaging with the original tags attached. Please also wrap the item(s) that you wish to return securely

ARE THERE ANY CHARGES FOR RETURNS?

  • There are no charges for returns
  • Original shipping charges however are non-refundable 

HOW SOON WILL I GET MY REFUND?

  • Once your return has been received we will send you an email to notify you. Please be aware although your return may have been authorised, it will undergo an inspection before the refund can be accepted/denied and processed.
  • Once we have approved and processed your return we will refund your money.  This may take up to 10 working days from receipt of the returned item(s)
 
DELIVERED INCORRECT, DEFECTIVE OR DAMAGED GOODS
 
In the unlikely event that you receive items which are not in any material respect what you ordered or which are damaged or defective in any material respect, or are of a materially different quantity to that stated in your order form, we shall make good any such shortage or non-delivery, replace or repair any such damaged or defective goods, or refund to you the amount you paid for the item in question provided that you notify us of the problem by email to sales@sussexuniforms.co.uk within 3 working days of delivery of the items in question and, if we request you to, return the items in question to us.
 
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.