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To start the return process for your order, please enter your email address or phone number and the order number below.
FREE RETURNS FOR UK MAINLAND
If you need to return an item that you have purchased from us online, you can do this through our online returns service by notifying us within 30 days of delivery for a full refund (Extended returns available until 31st August 2023 for orders placed in June and July 2023). Simply follow the instructions online and as soon as you receive notification that your return is authorised (allow up to 2 working days for us to approve your return), you can return it to us in its original condition and packaging. Authorised returns are issued with free postage to return to us and we allow up to 14 days for your return to reach us, after you receive your returns authorisation.
If you are looking to exchange an item, please return the unwanted items for a refund within 30 days of receipt and make a separate order online for the items you require.
Please be aware, that should you return any item(s) and as a result your original order falls below any minimum order value to qualify for a discount or free delivery, Sussex Uniforms reserves the right to retropectively charge for the full or part value of the discount or free delivery applied, which will be deducted from your refund.
Note that online orders can only be returned using our online returns service and not to any of our stores. This service does not include the Royal Mail home pick up.
Please note if Sussex Uniforms receives an unauthorised return or your return is rejected due to the fact it doesn't meet our returns criteria, one of our team will contact you to make you aware that this is the case. If we haven't received a response within 30 days of us contacting you regarding collection / return of the unauthorised item(s), then the item(s) will be disposed of.
We are unable to offer overseas customers our free returns service as this is run through Royal Mail. If you would like to return items from an overseas location, please email email@example.com to get a returns authorisation code. When you receive this, please package the items securely and make sure your order number and the returns authorisation code are included on your package when you return it to us. This is so that we can process your return.
NEED A HAND
If for any reason you have any issues with your returns then please do not hesitate to contact us either by emailing firstname.lastname@example.org or calling our office on 01444 227066.
HOW DO I RETURN AN ITEM?
Please ensure that a ‘Proof of Postage’ is received from the post office counter. Sussex Uniforms cannot be held responsible for items that fail to reach us without a proof of posting receipt
WHAT ITEMS ARE RETURNABLE?
They must be in original condition, unwashed and unworn and in the original packaging with the original tags attached. Please also wrap the item(s) that you wish to return securely.
NON REFUNDABLE ITEMS
Goods made or supplied correctly to a custom order including special sizes, personalised items with names or initials or name tapes.
Sock and tights removed from packaging
Under garments and mouth guards
Swimwear without the protective gusset lining
ARE THERE ANY CHARGES FOR RETURNS?
HOW SOON WILL I GET MY REFUND?