To start the return process for your order, please enter your email address or phone number and the order number below.

FREE RETURNS FOR UK MAINLAND

If you need to return an item that you have purchased from us online, you can do this through our online returns service by notifying us within 30 days of delivery for a full refund. Simply follow the instructions online and as soon as you receive notification that your return is authorised (allow up to 2 working days for us to approve your return), you can return it to us in its original condition and packaging. Authorised returns are issued with free postage to return to us and we allow up to 14 days for your return to reach us, after you receive your returns authorisation.

If you are looking to exchange an item, please return the unwanted items for a refund within 30 days of receipt and make a separate order online for the items you require.

Please be aware, that should you return any item(s) and as a result your original order falls below any minimum order value to quality for a discount or free delivery, Sussex Uniforms reserves the right to retropectively charge for the full or part value of the discount or free delivery applied, which will be deducted from your refund.

Note that online orders can only be returned using our online returns service and not to any of our stores. This service does not include the Royal Mail home pick up. 

NON-MAINLAND UK

We are unable to offer overseas customers our free returns service as this is run through Royal Mail. If you would like to return items from an overseas location, please email sales@sussexuniforms.co.uk to get a returns authorisation code. When you receive this, please package the items securely and make sure your order number and the returns authorisation code are included on your package when you return it to us. This is so that we can process your return. 

 

NEED A HAND

If for any reason you have any issues with your returns then please do not hesitate to contact us either by emailing sales@sussexuniforms.co.uk or calling our office on 01444 227066. 

 
NON REFUNDABLE ITEMS 
 
*Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty
- Goods made or supplied correctly to a special order, including special sizes, personalised items with names or initials or name tapes. Orders for personalised items cannot be cancelled once they have entered the production stage. By cancelling an order before production you may still incur charges for work that has already been carried out for your order eg artwork and print screens.
- Sock and tights removed from packaging
- Under garments and mouth guards
- Swimwear without the protective gusset lining
 
 
 

HOW DO I RETURN AN ITEM?

  • You can return your items within 30 days of receipt of your shipment
  • Enter your order number and email address in the fields above and click 'Start'
  • Follow the instructions and select the item(s) you want to return
  • Once submitted you will get a confirmation email that your return request has been received. Please allow up to 2 days for us to process your return request.
  • If your return request is approved you will then receive a further email with a link to the Royal Mail tracked returns service.
  • You then have 14 days from return approval to return the items to us.

  • Please ensure that a ‘Proof of Postage’ is received from the post office counter. Sussex Uniforms cannot be held responsible for items that fail to reach us without a proof of posting receipt

WHAT ITEMS ARE RETURNABLE?

  • They must be in original condition, unwashed and unworn and in the original packaging with the original tags attached. Please also wrap the item(s) that you wish to return securely

ARE THERE ANY CHARGES FOR RETURNS?

  • There are no charges for returns
  • Original shipping charges however are non-refundable 

HOW SOON WILL I GET MY REFUND?

  • Once your return has been received we will send you an email to notify you. Please be aware although your return may have been authorised, it will undergo an inspection before the refund can be accepted/denied and processed.
  • Once we have approved and processed your return we will refund your money.  This may take up to 10 working days from receipt of the returned item(s)
 
DELIVERED INCORRECT, DEFECTIVE OR DAMAGED GOODS
 
In the unlikely event that you receive items which are not in any material respect what you ordered or which are damaged or defective in any material respect, or are of a materially different quantity to that stated in your order form, we shall make good any such shortage or non-delivery, replace or repair any such damaged or defective goods, or refund to you the amount you paid for the item in question provided that you notify us of the problem by email to sales@sussexuniforms.co.uk within 3 working days of receipt of the items in question and, if we request you to, return the items in question to us.
 
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.