To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return an order?

  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with further info on how to return your order. (PLEASE CHECK YOUR EMAIL SPAM FOLDER)
  • Copy and paste this link into your browser to print out a Freepost label: https://cdn.shopify.com/s/files/1/0122/5251/2315/files/FREEPOST_Address_-_Email_Version.pdf?3071

 

What items are returnable?

You can return any items within 12 months of your order date, provided:

  • They must be in their original condition;
  • Not worn or used or damaged in any way;
  • In the original packaging.
  • They have not been made especially for you.
  • Are not custom items.

Free gifts or promotional items are not returnable.

 

 

 

Are there any charges for return?

  • There are no charges for UK returns as long as you use our Freepost label.
  • Original delivery charges including next day delivery are non-refundable.
  • For non-UK orders, you are responsible for the costs of the return shipping, unless it is our fault in which case we'll refund you for that cost.

 

How soon will I get my refund /credit?

  • Swagger & Swoon Ltd reserves the right to offer a store credit note in lieu of a refund where returns are not due to the item being faulty or a fault of the company.
  • Refunds and exchanges are usually completed within 30 days of receipt.
  • Your refund will be processed, or a credit will automatically be applied to the original method of payment.