To start the return process for your order, please enter your email address or phone number and the order number below.
You can return your items within 30 days of receipt of your shipment.
Free gifts or promotional items are not returnable!
A: The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
B: The product must include the original tags, user manual, warranty cards, freebies and accessories.
C: The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Tharmart’s packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Tharmart’s warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product.
If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.
If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.
A: Brand Warranty:This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Tharmart will not take any responsibility for the after-sale services.
B: Service warranty:Tharmart will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.
Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.